Cyber Crime Complaint Process in India: A Complete Guide
With the growing reliance on digital platforms, the risk of cybercrimes—like online fraud, identity theft, hacking, cyberbullying, and stalking—has increased exponentially. Thankfully, Indian citizens can now report cybercrimes through a structured legal process, both online and offline.
In this blog, we’ll walk you through the cyber crime complaint process in India, including step-by-step filing instructions, portal links, required documents, and frequently asked questions.
What is a Cyber Crime?
Cybercrime refers to any criminal activity that involves a computer, mobile device, or internet network. Common examples include:
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Online financial frauds
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Hacking or phishing
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Social media account misuse
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Cyberstalking and online harassment
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Child pornography and exploitation
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Data theft
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OTP frauds and UPI scams
Types of Cyber Crimes Commonly Reported in India
| Category | Examples |
|---|---|
| Financial Frauds | Credit card fraud, UPI scams, phishing |
| Social Media Crimes | Impersonation, fake profiles |
| Cyber Harassment | Threats, blackmail, revenge porn |
| Data-Related Crimes | Hacking, ransomware attacks |
| Child-related Cyber Crimes | Online grooming, child pornography |
Where to Report Cyber Crimes in India?
You can file cyber crime complaints through two methods:
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Online via National Cyber Crime Reporting Portal
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Offline at the nearest Cyber Crime Police Station
Step-by-Step Guide: How to File a Cyber Crime Complaint Online
Step 1: Visit the Official Portal
🔗 https://cybercrime.gov.in – the official portal by the Ministry of Home Affairs.
Step 2: Choose the Right Option
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For women/child-related crimes (like stalking, harassment, sextortion): Click on
“Report Women/Child Related Crime” -
For all other cyber crimes: Click on
“Report Other Cyber Crime”
Step 3: Register/Login
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Register as a citizen using your mobile number and OTP
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Fill out your personal and contact details
Step 4: File the Complaint
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Choose the category of offence
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Fill in the incident details – what happened, where, when
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Upload supporting documents (screenshots, chat logs, bank statements, etc.)
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Submit the form and note down the Complaint Reference Number
Step 5: Track Status
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Go to the “Check Status” section on the portal
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Enter your reference number and mobile number to track your case
Offline Method: Filing a Complaint at Cyber Crime Police Station
You can also file a complaint offline by visiting your nearest police station or dedicated cyber cell. Follow these steps:
1. Prepare a Written Complaint
Include:
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Your full name and contact details
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Detailed explanation of the cybercrime
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Email or website involved (if any)
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Screenshots or printouts of the incident
2. Carry Supporting Documents
Attach:
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Copy of your identity proof (Aadhaar, PAN, etc.)
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Relevant transaction proof, chats, or media files
3. Submit at Police Station
Submit your complaint at the local police station or a cyber crime cell. Always request an acknowledgment receipt.
Documents Required for Cyber Crime Complaint
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Identity proof (Aadhaar, PAN, Passport, etc.)
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Screenshots of chats, emails, or messages
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Bank statements (for financial frauds)
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Copy of FIR, if already filed offline
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Link or handle of suspicious social media profiles
Important Cyber Crime Helplines in India
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Cyber Crime Helpline Number: 1930
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Women Helpline: 1091
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Childline: 1098
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Police Emergency: 100
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Email (State Cyber Cells): Varies state-wise
Can You File an Anonymous Cyber Crime Complaint?
For women and children-related cybercrimes, you can file anonymously. The portal ensures privacy and protection of complainants.
Frequently Asked Questions (FAQs)
Q1. Is it necessary to file an FIR for cyber crimes?
Not always. You can directly report online or offline. However, for serious or financial crimes, filing an FIR can strengthen your legal case.
Q2. How long does it take to resolve a cyber complaint?
The time may vary depending on the case complexity and police workload. Some cases are addressed within days, others may take weeks.
Q3. Can I file a complaint from another city or state?
Yes, cybercrime complaints can be filed from anywhere in India regardless of where the incident occurred.
Q4. Is there any time limit to report cybercrime?
There’s no strict legal time limit, but it’s best to report the crime as soon as possible to prevent further harm.
Precautions to Avoid Cyber Crimes
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Never share OTPs or passwords
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Use strong and unique passwords
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Avoid clicking unknown links or attachments
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Enable two-factor authentication
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Regularly update your devices and apps
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Be cautious of phishing emails and fraud calls
The rise in cybercrime is real—but so are your legal rights. Whether it’s a financial fraud, identity theft, or online abuse, India’s cyber law system allows you to report and fight back. Use the official portals, collect all supporting evidence, and take prompt action.
Disclaimer
This blog is intended solely for educational and informational purposes. It does not constitute legal advice, nor does it promote or solicit any legal services. We are not engaged in advertising or offering legal representation through this content. Readers are encouraged to consult appropriate authorities or licensed legal professionals for advice or assistance related to their specific cases or situations.